shopping guide

  • before shopping

    *Because we share inventory with the actual store, it may be out of stock due to misunderstandings. Please note.
    *Please do not purchase at the same time as dolphin watching and meal reservations.
    *Additional shipping charges may apply if multiple items are purchased. In that case, we will contact you.

  • Order flow

    1. Select a product [1] Select a product to purchase.
    [2] Press the "Add to Cart" button or the "Buy Now" button.

    2. Check the contents of the cart [3] Press the "cart icon" on the upper right of the screen to check the contents of the shopping cart.
    [4] After confirming your order, please press "Proceed to checkout".

    3. Enter customer information [5] Enter customer information such as e-mail address, name, address, and contact information.
    [6] Select a delivery method.

    4. Enter payment information, complete purchase [7] Enter payment information.
    [8] After confirming the order details, customer information, and payment information, press "Pay Now". Your purchase will be complete once the payment has been successfully processed.

    *[Local payment] is displayed on the payment selection screen, but please do not select this.
    *Additional shipping charges may apply if multiple items are purchased.

  • payment method

    Credit card payment (VISA/JCB/Mastercard/AMEX)

    *[Local payment] is displayed on the payment selection screen, but please do not select this.

  • About delivery and shipping

    【delivery】
    Yamato Transport Co., Ltd. will send it by normal temperature or cool delivery.

    [Estimated delivery time]
    We will ship within 2-5 days from the date of your order.

    【postage】
    Hokkaido: 650 yen Tohoku: 1,210 yen Kanto/Shinetsu: 1,050 yen Chubu/Kansai/Hokuriku: 860 yen Shikoku/Chugoku: 800 yen Kyushu: 650 yen Okinawa: 800 yen In that case, additional shipping charges may apply.

  • Cancellation/return/exchange

    【cancel】
    We do not accept cancellations after the order has been confirmed.

    [Returns/Exchanges]
    We do not accept returns due to customer convenience.
    If the product is defective, please contact us within 3 days after receiving the product.

  • others

    [About receipt]
    If you wish, please write in the remarks column.

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